{"id":24,"date":"2026-01-30T17:40:57","date_gmt":"2026-01-30T20:40:57","guid":{"rendered":"http:\/\/mentorebank-hml.mentore.co\/?page_id=24"},"modified":"2026-02-10T18:55:52","modified_gmt":"2026-02-10T21:55:52","slug":"central-de-ajuda","status":"publish","type":"page","link":"http:\/\/mentorebank-hml.mentore.co\/index.php\/central-de-ajuda\/","title":{"rendered":"Central de Ajuda"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"24\" class=\"elementor elementor-24\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0cc7dd2 e-flex e-con-boxed e-con e-parent\" data-id=\"0cc7dd2\" data-element_type=\"container\" id=\"blue_transparent_bg\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cb9f12f e-con-full e-flex e-con e-child\" data-id=\"cb9f12f\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4390f65 elementor-widget elementor-widget-heading\" data-id=\"4390f65\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Estamos sempre<br \/> dispon\u00edveis para ajudar.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0641ad6 elementor-widget elementor-widget-heading\" data-id=\"0641ad6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tutoriais e V\u00eddeos Explicativos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7a2683 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c7a2683\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"white-space-collapse: preserve;\">D\u00favidas sobre como abrir sua conta ou acessar os servi\u00e7os? Confira nossos tutoriais, em v\u00eddeo, desenvolvidos para guiar voc\u00ea passo a passo.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79c318e elementor-widget elementor-widget-button\" data-id=\"79c318e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.youtube.com\/@somosmentore\/shorts\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver mais.<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47fc1e7 e-con-full e-flex e-con e-child\" data-id=\"47fc1e7\" data-element_type=\"container\" id=\"phone_video\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4292f1f elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"4292f1f\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon elementor-animation-shrink\" href=\"https:\/\/www.youtube.com\/shorts\/ks-Am7cEdAk\" target=\"_blank\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-play-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M371.7 238l-176-107c-15.8-8.8-35.7 2.5-35.7 21v208c0 18.4 19.8 29.8 35.7 21l176-101c16.4-9.1 16.4-32.8 0-42zM504 256C504 119 393 8 256 8S8 119 8 256s111 248 248 248 248-111 248-248zm-448 0c0-110.5 89.5-200 200-200s200 89.5 200 200-89.5 200-200 200S56 366.5 56 256z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d598e08 e-flex e-con-boxed e-con e-parent\" data-id=\"d598e08\" data-element_type=\"container\" id=\"blue_faq\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d914d84 e-con-full e-flex e-con e-child\" data-id=\"d914d84\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a15afb0 elementor-widget elementor-widget-heading\" data-id=\"a15afb0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQs sobre produtos e servi\u00e7os<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06cda32 elementor-widget elementor-widget-text-editor\" data-id=\"06cda32\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Aprenda mais sobre como cuidar bem do seu dinheiro. Em nosso blog, oferecemos dicas pr\u00e1ticas e artigos educativos para ajudar voc\u00ea a conquistar suas metas financeiras<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8ed6451 e-con-full e-flex e-con e-child\" data-id=\"8ed6451\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fbdd28 elementor-widget elementor-widget-n-accordion\" data-id=\"2fbdd28\" data-element_type=\"widget\" id=\"sanfona\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:200,&quot;sizes&quot;:[]},&quot;max_items_expended&quot;:&quot;one&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5000\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5000\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Cr\u00e9dito F\u00e1cil <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5000\" class=\"elementor-element elementor-element-ba0d0f4 e-con-full e-flex e-con e-child\" data-id=\"ba0d0f4\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32e7bbb elementor-widget elementor-widget-html\" data-id=\"32e7bbb\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n    #sanfona .elementor-widget-container{\r\n        color: #fff;\r\n        background: #000;\r\n        padding: 15px 20px;\r\n        border-radius: 10px;\r\n    }\r\n    #sanfona .elementor-widget-container a{\r\n        color:#fff;\r\n        text-decoration: underline;\r\n    }\r\n    #sanfona .elementor-widget-container hr{\r\n        margin-bottom: 15px;\r\n    }\r\n<\/style>\r\n\r\n<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\t\t\t<p><strong>1. O que \u00e9 o Cr\u00e9dito F\u00e1cil?<\/strong><br>O Cr\u00e9dito F\u00e1cil \u00e9 um <strong>limite de cr\u00e9dito rotativo pr\u00e9-aprovado<\/strong>, que funciona como uma <strong>antecipa\u00e7\u00e3o do seu sal\u00e1rio<\/strong>. \u00c9 um recurso dispon\u00edvel para ser utilizado em momentos de emerg\u00eancia ou quando as contas apertarem.<\/p><hr><p><strong>2. Como cancelar o servi\u00e7o?<\/strong><br>Caso n\u00e3o deseje visualizar o limite dispon\u00edvel em sua conta, basta entrar em contato com a <strong>Central de Atendimento<\/strong> e solicitar o <strong>cancelamento do produto<\/strong>.<\/p><hr><p><strong>3. Desisti da solicita\u00e7\u00e3o ou fiz por engano. E agora?<\/strong><br>O usu\u00e1rio possui um prazo de <strong>at\u00e9 24 horas<\/strong> para solicitar o <strong>cancelamento da contrata\u00e7\u00e3o<\/strong> junto \u00e0 Central de Atendimento, evitando, assim, a cobran\u00e7a no m\u00eas subsequente.<br><strong>Importante:<\/strong> Se o valor j\u00e1 tiver sido retirado da conta M\u00eantore, <strong>n\u00e3o \u00e9 poss\u00edvel realizar o estorno, somente a antecipa\u00e7\u00e3o de pagamento.<\/strong><\/p><hr><p><strong>4. Pagamento antecipado<\/strong><br>O M\u00eantore trabalha com <strong>data de faturamento e capta\u00e7\u00e3o<\/strong>. A partir do <strong>dia 20 de cada m\u00eas<\/strong>, \u00e9 iniciado o processo de capta\u00e7\u00e3o dos valores referentes \u00e0s solicita\u00e7\u00f5es realizadas no m\u00eas anterior.<br>Caso queira consultar sua <strong>data de corte\/faturamento<\/strong>, entre em contato com a <strong>Central de Atendimento<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5001\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5001\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Cr\u00e9dito Consignado <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5001\" class=\"elementor-element elementor-element-8ce533f e-flex e-con-boxed e-con e-child\" data-id=\"8ce533f\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e7cf7f elementor-widget elementor-widget-html\" data-id=\"3e7cf7f\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\t\t\t<p>Devido \u00e0s <strong>recentes mudan\u00e7as no processo de contrata\u00e7\u00e3o de cr\u00e9dito consignado<\/strong>, informamos que, para <strong>novas solicita\u00e7\u00f5es<\/strong>, \u00e9 necess\u00e1rio entrar em contato diretamente com a <strong>Connect People \/ Zipidin<\/strong>, nossa parceira especializada nesse servi\u00e7o.<\/p><h4><strong>Canais de Atendimento Exclusivos para Clientes M\u00eantore:<\/strong><\/h4><p><img decoding=\"async\" draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\ud83d\udcf1\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4f1.svg\"> <strong>WhatsApp exclusivo<\/strong>: <a class=\"x_x_gmail-\" href=\"https:\/\/wa.me\/message\/INXMHKAMBNOBM1\" rel=\"noopener\">31 98573-7022<\/a><br><img decoding=\"async\" draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\ud83d\udcde\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4de.svg\"> <strong>Central de Atendimento<\/strong>: 0800 333 0090<br><img decoding=\"async\" draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\ud83d\udcf1\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4f1.svg\"> <strong>Outros contatos via WhatsApp<\/strong>:<\/p><ul><li><p>31 3017-0420<\/p><\/li><li><p>31 99267-9523<\/p><\/li><li><p>11 98137-8664<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5002\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5002\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Cesta de Servi\u00e7os - Conta M\u00eantore <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5002\" class=\"elementor-element elementor-element-2b367cf e-flex e-con-boxed e-con e-child\" data-id=\"2b367cf\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-214da0f elementor-widget elementor-widget-html\" data-id=\"214da0f\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\t\t\t<strong><span class=\"x_x_gmail_default\">1 \u2013&nbsp;<\/span>O que \u00e9?<\/strong>\r\nA <strong>Conta M\u00eantore<\/strong> oferece um <strong>perfil gratuito<\/strong>, que permite realizar <strong>transfer\u00eancias e pagamentos via Pix de forma ilimitada<\/strong>, al\u00e9m de transfer\u00eancias entre contas M\u00eantore sem custos.\r\n\r\nPara clientes que desejam mais funcionalidades, tamb\u00e9m disponibilizamos a <strong>op\u00e7\u00e3o de conta tarifada<\/strong>, com os seguintes planos mensais:\r\n<ul>\r\n \t<li><strong>Cesta Prata<\/strong>: R$ 21,90<\/li>\r\n \t<li><strong>Cesta Prata Plus<\/strong>: R$ 23,90<\/li>\r\n \t<li><strong>Cesta Ouro<\/strong>: R$ 31,40<\/li>\r\n<\/ul>\r\nEsses perfis incluem benef\u00edcios adicionais, como:\r\n<ul>\r\n \t<li>Cr\u00e9dito F\u00e1cil<\/li>\r\n \t<li>Cr\u00e9dito Parcelado<\/li>\r\n \t<li>Cr\u00e9dito Consignado<\/li>\r\n \t<li>Transfer\u00eancia via TED<\/li>\r\n \t<li>Envio de valores para cart\u00e3o de saque<\/li>\r\n \t<li>Pagamento de boletos com c\u00f3digo de barras<\/li>\r\n \t<li><\/li>\r\n<\/ul>\r\nTudo isso foi pensado para oferecer uma experi\u00eancia <strong>mais completa, pr\u00e1tica e adaptada \u00e0s suas necessidades financeiras<\/strong>.\r\n\r\nAs informa\u00e7\u00f5es detalhadas sobre sua cesta de servi\u00e7os podem ser consultadas diretamente no aplicativo M\u00eantore, acessando a aba <strong>\u201cCesta\u201d<\/strong>.\r\n<blockquote><strong>Observa\u00e7\u00e3o:<\/strong> Todos os produtos est\u00e3o sujeitos \u00e0 <strong>an\u00e1lise individual de perfil para libera\u00e7\u00e3o<\/strong>.<span class=\"x_x_gmail_default\">&nbsp;<\/span><\/blockquote>\r\n<div class=\"x_x_gmail_default\">2 \u2013 <b>Fui cobrada com a tarifa de cesta de servi\u00e7o e n\u00e3o autorizei.<\/b><\/div>\r\n<div class=\"x_x_gmail_default\">\r\n\r\nAo utilizar qualquer um dos produtos dispon\u00edveis nas cestas de servi\u00e7os, a <strong>cesta \u00e9 ativada automaticamente<\/strong>.\r\n\r\nNo entanto, conforme previsto no <strong>Termo de Uso da plataforma<\/strong>, consta a informa\u00e7\u00e3o sobre as <strong>migra\u00e7\u00f5es entre perfis de cesta<\/strong>, incluindo os crit\u00e9rios que motivam tal altera\u00e7\u00e3o.\r\n\r\nEspecificamente no caso do <strong>Cr\u00e9dito F\u00e1cil<\/strong>, no momento da solicita\u00e7\u00e3o, o aplicativo apresenta ao usu\u00e1rio a <strong>tela de confirma\u00e7\u00e3o com a leitura e aceite obrigat\u00f3rio dos Termos e Condi\u00e7\u00f5es Gerais<\/strong>, nos quais tamb\u00e9m est\u00e1 <strong>explicitada a informa\u00e7\u00e3o sobre a migra\u00e7\u00e3o de perfil de cesta<\/strong>.\r\n\r\n<u>Observa\u00e7\u00e3o: A Cesta Prata possui fidelidade m\u00ednima de 2 meses, e a Cesta Ouro, de 3 meses, contados a partir da data de ativa\u00e7\u00e3o do servi\u00e7o.&nbsp;&nbsp;<\/u>\r\n\r\n<\/div>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5003\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5003\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Atualiza\u00e7\u00e3o de N\u00famero de Telefone <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5003\" class=\"elementor-element elementor-element-9303572 e-flex e-con-boxed e-con e-child\" data-id=\"9303572\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b28bb7 elementor-widget elementor-widget-html\" data-id=\"1b28bb7\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\t\t\t<div><p>Ressaltamos que, para garantir a <strong>integridade e seguran\u00e7a das suas informa\u00e7\u00f5es<\/strong>, \u00e9 <strong>imprescind\u00edvel que o n\u00famero de telefone esteja devidamente vinculado ao seu CPF<\/strong>. Essa medida tem como objetivo assegurar que <strong>apenas o titular da conta tenha acesso \u00e0s funcionalidades<\/strong>, promovendo <strong>mais prote\u00e7\u00e3o e confiabilidade<\/strong> em nossos servi\u00e7os.<\/p><p>Para que o processo \u2014 <strong>100% automatizado<\/strong> \u2014 seja conclu\u00eddo com sucesso, siga as etapas abaixo pelo nosso WhatsApp: <strong>(85) 99179-8078<\/strong><\/p><h4>Passo a passo:<\/h4><ol><li><p>Inicie o atendimento com o <strong>assistente virtual<span class=\"x_x_gmail_default\"> pelo nosso whatsapp no n\u00famero 8599179-8078<\/span><\/strong> e selecione a op\u00e7\u00e3o: <strong>Pessoa F\u00edsica &gt; Dados Cadastrais<\/strong>.<\/p><\/li><li><p>Envie a documenta\u00e7\u00e3o solicitada, al\u00e9m do <strong>n\u00famero de telefone e e-mail<\/strong> que deseja atualizar, <strong>exatamente conforme orientado pelo assistente<\/strong>.<\/p><\/li><li><p>Ap\u00f3s essa etapa, seu atendimento ser\u00e1 direcionado a um <strong>especialista<\/strong>, que realizar\u00e1 a atualiza\u00e7\u00e3o conforme os padr\u00f5es exigidos.<\/p><\/li><\/ol><p><img decoding=\"async\" draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\ud83d\udccc\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4cc.svg\"> <strong>Importante:<\/strong> Ser\u00e1 necess\u00e1rio apresentar um <strong>comprovante de v\u00ednculo<\/strong> entre o n\u00famero de telefone e seu CPF. Esse documento pode ser obtido diretamente no aplicativo da sua operadora de telefonia.<\/p><ul><li><p><strong>Para n\u00fameros pr\u00e9-pagos:<\/strong> \u00e9 aceita uma <strong>captura de tela do aplicativo da operadora<\/strong>, contendo obrigatoriamente o <strong>nome completo do titular<\/strong> e o <strong>n\u00famero do telefone<\/strong>.<\/p><\/li><li><p><strong>Para n\u00fameros p\u00f3s-pagos:<\/strong> ser\u00e1 necess\u00e1rio apresentar a <strong>fatura do plano<\/strong>, contendo o <strong>nome completo<\/strong> e o <strong>n\u00famero do telefone<\/strong>.<\/p><\/li><\/ul><div><span class=\"x_x_gmail_default\"><b>&nbsp;<\/b><\/span><\/div><span class=\"x_x_gmail_default\"><b>1 \u2013 Se eu nunca abre a conta, porque meu n\u00famero est\u00e1 desatualizado?<\/b><\/span><\/div><div><div class=\"x_x_gmail_default\">O seu pr\u00e9-cadastro \u00e9 realizado pelo seu RH, bem como a primeira inclus\u00e3o do seu n\u00famero de telefone.&nbsp;<\/div><div class=\"x_x_gmail_default\">Caso tente abrir a conta e o seu CPF n\u00e3o seja identificado, \u00e9 necess\u00e1rio solicitar ao seu RH que confirme o seu pr\u00e9-cadastro<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5004\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5004\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Token de Seguran\u00e7a \u2013 Cadastro e Valida\u00e7\u00e3o  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5004\" class=\"elementor-element elementor-element-c4bb8dd e-flex e-con-boxed e-con e-child\" data-id=\"c4bb8dd\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad2861f elementor-widget elementor-widget-html\" data-id=\"ad2861f\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\t\t\t<p>Refor\u00e7amos que o <strong>processo de cadastro da chave token<\/strong> foi aprimorado com o objetivo de <strong>proteger sua conta contra acessos n\u00e3o autorizados<\/strong>.<\/p><p>No M\u00eantore, entendemos que <strong>seguran\u00e7a e praticidade<\/strong> s\u00e3o fundamentais para garantir a melhor experi\u00eancia aos nossos clientes. Por isso, esclarecemos que o processo de <strong>valida\u00e7\u00e3o por Face Match<\/strong> exige o envio de:<\/p><ul><li><strong>Documento<i><u> <\/u><\/i><span class=\"x_x_gmail_default\"><i><u>f\u00edsico<\/u><\/i>&nbsp;<\/span>oficial com foto<\/strong> (RG, CNH ou RNE)<\/li><li><strong>Selfie<\/strong> com fundo branco, corretamente enquadrada<\/li><\/ul><p>&nbsp;<\/p><p>Esses requisitos garantem que todas as verifica\u00e7\u00f5es sejam conclu\u00eddas com sucesso.<\/p><p><strong>Observa\u00e7\u00e3o:<\/strong> O documento enviado deve estar:<\/p><ul><li><strong>Leg\u00edvel e sem pl\u00e1sticos<\/strong><\/li><li><strong>Com foto atualizada<\/strong><\/li><li><strong>Dentro do prazo de validade (m\u00e1ximo de 10 anos desde a data de emiss\u00e3o)<\/strong><\/li><\/ul><p>\u00c9 necess\u00e1rio clicar no bot\u00e3o que possui um \u00edcone de chave, indicado da foto, e logo em seguida clicar no bot\u00e3o em formato de lixeira, ap\u00f3s esse procedimento voc\u00ea vai clicar no bot\u00e3o escrito SIM, para confirmar a exclus\u00e3o da antiga chave. Em seguida clique novamente na op\u00e7\u00e3o ISAFE, para cadastrar uma nova chave token.<\/p>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5005\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5005\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Transfer\u00eancia Agendada (Alternativa \u00e0 Portabilidade)  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5005\" class=\"elementor-element elementor-element-7d5564c e-flex e-con-boxed e-con e-child\" data-id=\"7d5564c\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0bc73fd elementor-widget elementor-widget-html\" data-id=\"0bc73fd\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\t\t\t<p>A <strong>portabilidade de sal\u00e1rio<\/strong> \u00e9 uma funcionalidade exclusiva de <strong>institui\u00e7\u00f5es financeiras<\/strong>, como bancos tradicionais ou cooperativas de cr\u00e9dito. Por sermos uma <strong>Institui\u00e7\u00e3o de Pagamento<\/strong>, essa funcionalidade <strong>n\u00e3o se aplica<\/strong> ao modelo de conta oferecido pelo M\u00eantore.<\/p><p>Como alternativa, disponibilizamos a <strong>Transfer\u00eancia Agendada<\/strong>, que permite o <strong>envio autom\u00e1tico dos valores recebidos para uma conta de sua escolha<\/strong>, com as seguintes condi\u00e7\u00f5es:<\/p><ul><li><p><strong>Transfer\u00eancia realizada em at\u00e9 12 horas \u00fateis ap\u00f3s o dep\u00f3sito<\/strong>;<\/p><\/li><li><p><strong>Tentativas autom\u00e1ticas a cada hora<\/strong>, sem necessidade de nova solicita\u00e7\u00e3o;<\/p><\/li><li><p><strong>Sem custos adicionais para o usu\u00e1rio<\/strong>.<\/p><\/li><\/ul><p>Dessa forma, esclarecemos que o M\u00eantore <strong>n\u00e3o recusa<\/strong> nem <strong>impede<\/strong> a portabilidade. Ocorre que, por limita\u00e7\u00e3o legal e regulat\u00f3ria, <strong>essa funcionalidade n\u00e3o se aplica a contas de Institui\u00e7\u00f5es de Pagamento<\/strong>.<\/p><p>Por esse motivo, a <strong>Transfer\u00eancia Agendada<\/strong> \u00e9 a solu\u00e7\u00e3o vi\u00e1vel para garantir que seus valores sejam transferidos automaticamente para a conta de sua prefer\u00eancia.<\/p><h4><strong>Como ativar a Transfer\u00eancia Agendada:<\/strong><\/h4><ol><li><p>Acesse o <strong>aplicativo M\u00eantore Bank<\/strong>;<\/p><\/li><li><p>Realize o <strong>pr\u00e9-cadastro<\/strong> da conta de destino acessando a se\u00e7\u00e3o <strong>\u201cContas Banc\u00e1rias\u201d<\/strong> e selecione <strong>\u201cAdicionar Conta\u201d<\/strong>;<\/p><\/li><li><p>Em seguida, entre em contato com a nossa <strong>Central de Atendimento<\/strong> pelo WhatsApp: <strong>(85) 99179-8078<span class=\"x_x_gmail_default\"> (<\/span><\/strong> <strong>Pessoa F\u00edsica &gt;<span class=\"x_x_gmail_default\"> outros)<\/span><\/strong><br>Nossa equipe estar\u00e1 pronta para concluir a ativa\u00e7\u00e3o com voc\u00ea.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5006\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5006\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Ag\u00eancia e Conta  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5006\" class=\"elementor-element elementor-element-61ccfc1 e-flex e-con-boxed e-con e-child\" data-id=\"61ccfc1\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bed123 elementor-widget elementor-widget-html\" data-id=\"6bed123\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\t\t\t<p>O M\u00eantore \u00e9 uma <strong>Institui\u00e7\u00e3o de Pagamento<\/strong> e encontra-se na <strong>Fase de Transi\u00e7\u00e3o<\/strong>, conforme previsto pelo Banco Central. Por esse motivo, nossas contas s\u00e3o<strong>digitais<\/strong> e <strong>n\u00e3o possuem n\u00famero de ag\u00eancia e conta<\/strong> como ocorre em bancos tradicionais.<\/p>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5007\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5007\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Tipo de Conta  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5007\" class=\"elementor-element elementor-element-1950eb9 e-flex e-con-boxed e-con e-child\" data-id=\"1950eb9\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9bd264c elementor-widget elementor-widget-html\" data-id=\"9bd264c\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\t\t\t<p>O M\u00eantore oferece uma <strong>conta de pagamento pr\u00e9-paga<\/strong>, destinada \u00e0 <strong>execu\u00e7\u00e3o de transa\u00e7\u00f5es de pagamento com base em valores previamente aportados pelo usu\u00e1rio<\/strong>.<\/p><p>Por meio dessa conta, \u00e9 poss\u00edvel realizar:<\/p><ul><li><p>Pagamento de contas e boletos<\/p><\/li><li><p>Emiss\u00e3o de TED<\/p><\/li><li><p>Transa\u00e7\u00f5es via Pix<\/p><\/li><li><p>Saques<\/p><\/li><li><p>Transfer\u00eancia de recursos entre usu\u00e1rios da mesma Institui\u00e7\u00e3o de Pagamento<\/p><\/li><\/ul><hr><p>Para saber mais sobre as <strong>Contas de Pagamento<\/strong>, convidamos voc\u00ea a acessar a p\u00e1gina oficial do Banco Central no link abaixo:<br><img decoding=\"async\" draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\ud83d\udd17\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f517.svg\"> <a class=\"x_x_gmail-\" href=\"https:\/\/www.bcb.gov.br\/meubc\/faqs\/s\/contas-de-pagamento\" rel=\"noopener\">https:\/\/www.bcb.gov.br\/meubc\/faqs\/s\/contas-de-pagamento<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5008\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5008\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Transfer\u00eancias \u2013 Informa\u00e7\u00f5es Importantes  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5008\" class=\"elementor-element elementor-element-87653c0 e-flex e-con-boxed e-con e-child\" data-id=\"87653c0\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f21d38e elementor-widget elementor-widget-html\" data-id=\"f21d38e\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\t\t\t<h4><strong>Limite de Transfer\u00eancia via Pix<\/strong><\/h4><p>Voc\u00ea pode estar se perguntando:<br><strong>Por que minha conta possui um limite de R$<span class=\"x_x_gmail_default\">5<\/span>.000,00 para transfer\u00eancias via Pix?<\/strong><\/p><p>O Banco Central autoriza que as institui\u00e7\u00f5es participantes do Pix estabele\u00e7am <strong>limites m\u00e1ximos de valor<\/strong>, com base em crit\u00e9rios de <strong>mitiga\u00e7\u00e3o de riscos de fraude<\/strong>, <strong>preven\u00e7\u00e3o \u00e0 lavagem de dinheiro<\/strong> e <strong>combate ao financiamento do terrorismo<\/strong>.<\/p><p>Essa \u00e9 uma <strong>medida de seguran\u00e7a obrigat\u00f3ria<\/strong>, adotada para <strong>proteger sua conta e seu patrim\u00f4nio<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5009\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5009\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Como solicitar aumento do limite de Pix  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5009\" class=\"elementor-element elementor-element-ff9d96c e-flex e-con-boxed e-con e-child\" data-id=\"ff9d96c\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-537eadc elementor-widget elementor-widget-html\" data-id=\"537eadc\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\t\t\t<p>Se desejar solicitar um aumento no seu limite di\u00e1rio de Pix, siga o passo a passo abaixo:<\/p><ol><li><p>Acesse o aplicativo M\u00eantore;<\/p><\/li><li><p>Toque em <strong>\u201cPix\u201d<\/strong> e depois em <strong>\u201cLimites Pix\u201d<\/strong>;<\/p><\/li><li><p>Clique no <strong>\u00edcone do l\u00e1pis <img decoding=\"async\" draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\u270f\ufe0f\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/270f.svg\"><\/strong> ao lado do limite que deseja alterar (diurno ou noturno);<\/p><\/li><li><p>Insira o novo valor desejado e confirme.<\/p><\/li><\/ol><p><img decoding=\"async\" draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\ud83d\udccc\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4cc.svg\"> <strong>Importante:<\/strong><br>Ap\u00f3s a solicita\u00e7\u00e3o, ser\u00e1 realizada uma an\u00e1lise em at\u00e9 <strong>48 horas \u00fateis<\/strong>. Voc\u00ea ser\u00e1 notificado pelo aplicativo assim que o processo for conclu\u00eddo.<\/p>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-50010\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-50010\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Transfer\u00eancias entre contas M\u00eantore  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-50010\" class=\"elementor-element elementor-element-1c0980c e-flex e-con-boxed e-con e-child\" data-id=\"1c0980c\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a97755a elementor-widget elementor-widget-html\" data-id=\"a97755a\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\t\t\t<p>Para realizar transfer\u00eancias entre contas da mesma institui\u00e7\u00e3o, siga os passos abaixo:<\/p><ol><li><p>Acesse o aplicativo e toque em <strong>\u201cTransferir\u201d<\/strong>;<\/p><\/li><li><p>Selecione a op\u00e7\u00e3o <strong>\u201cEntre contas M\u00eantore\u201d<\/strong>;<\/p><\/li><li><p>Informe o <strong>valor<\/strong> e o <strong>n\u00famero de telefone do destinat\u00e1rio<\/strong>, que deve estar cadastrado no sistema;<\/p><\/li><li><p>Confirme os dados e conclua a transa\u00e7\u00e3o.<\/p><\/li><\/ol><p>A transfer\u00eancia ser\u00e1 realizada <strong>de forma instant\u00e2nea e sem custos<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-50011\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"12\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-50011\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Suspeita de Fraude - Fiz uma transfer\u00eancia e o valor n\u00e3o chegou no destino, e agora?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-50011\" class=\"elementor-element elementor-element-3a61781 e-flex e-con-boxed e-con e-child\" data-id=\"3a61781\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a5e568 elementor-widget elementor-widget-html\" data-id=\"2a5e568\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\t\t\t<p>Como parte das nossas <strong>medidas de seguran\u00e7a<\/strong>, transa\u00e7\u00f5es que <strong>n\u00e3o condizem com o seu padr\u00e3o de comportamento<\/strong> ou que envolvem <strong>institui\u00e7\u00f5es com alto \u00edndice de fraudes<\/strong> podem ser <strong>temporariamente bloqueadas para verifica\u00e7\u00e3o<span class=\"x_x_gmail_default\"> em at\u00e9 48h ut\u00e9is.<\/span><\/strong><\/p><p>Essa \u00e9 uma medida <strong>preventiva e automatizada<\/strong>, que visa garantir a <strong>integridade da sua conta<\/strong>.<span class=\"x_x_gmail_default\"> Para solicitar a libera\u00e7\u00e3o do valor ou o estorno,&nbsp;<\/span>entre em contato com a nossa&nbsp;<strong>Central de Atendimento<\/strong>&nbsp;pelo WhatsApp:&nbsp;<strong>(85) 99179-8078<span class=\"x_x_gmail_default\"> (<\/span><\/strong>&nbsp;<strong>Pessoa F\u00edsica &gt;<span class=\"x_x_gmail_default\"> outros)<\/span><\/strong><\/p><p>Nossa equipe estar\u00e1 pronta para concluir a&nbsp;<span class=\"x_x_gmail_default\">solicita\u00e7\u00e3o<\/span> com voc\u00ea.<\/p>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-50012\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"13\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-50012\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> FGTS \u2013 Granatech  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-50012\" class=\"elementor-element elementor-element-bf1af81 e-flex e-con-boxed e-con e-child\" data-id=\"bf1af81\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7c7443 elementor-widget elementor-widget-html\" data-id=\"a7c7443\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\t\t\t<p>Para solicitar a libera\u00e7\u00e3o do seu FGTS, siga os passos abaixo:<\/p><ol><li><p>Acesse o aplicativo M\u00eantore;<\/p><\/li><li><p>Na tela inicial, localize a op\u00e7\u00e3o <strong>\u201cAntecipa\u00e7\u00e3o de FGTS\u201d<\/strong>;<\/p><\/li><li><p>Voc\u00ea ser\u00e1 direcionado para a tela onde dever\u00e1 preencher os dados necess\u00e1rios para a solicita\u00e7\u00e3o.<\/p><\/li><\/ol><p>Abaixo, seguem imagens ilustrativas do passo a passo para facilitar o seu processo.<\/p>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-50013\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"14\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-50013\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> MED (Mecanismo Especial de Devolu\u00e7\u00e3o PIX)  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-50013\" class=\"elementor-element elementor-element-234749c e-flex e-con-boxed e-con e-child\" data-id=\"234749c\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aacc44f elementor-widget elementor-widget-html\" data-id=\"aacc44f\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\t\t\t<div><h3><strong><span class=\"x_x_gmail_default\">1 \u2013&nbsp;<\/span>Sofri um golpe ou fraude por Pix. Posso solicitar a devolu\u00e7\u00e3o?<\/strong><\/h3><p>O <strong>MED (Mecanismo Especial de Devolu\u00e7\u00e3o)<\/strong> \u00e9 um recurso exclusivo do Pix, criado para facilitar a devolu\u00e7\u00e3o de valores em casos de fraudes, aumentando as chances de recupera\u00e7\u00e3o dos recursos pela v\u00edtima.<\/p><p><strong>Como funciona o processo:<\/strong><\/p><ol><li><p>Voc\u00ea deve registrar o pedido de devolu\u00e7\u00e3o na sua institui\u00e7\u00e3o financeira<span class=\"x_x_gmail_default\"> ou de pagamento<\/span> em at\u00e9 <strong>80 dias<\/strong> a partir da data da transa\u00e7\u00e3o Pix, caso tenha sido v\u00edtima de fraude, golpe ou crime<span class=\"x_x_gmail_default\">, apresentando evid\u00eancias e boletim de ocorr\u00eancias policiais.<\/span><\/p><\/li><li><p>A institui\u00e7\u00e3o analisar\u00e1 o caso e, se enquadrado no MED, os recursos do recebedor do Pix ser\u00e3o bloqueados na conta.<\/p><\/li><li><p>O caso ser\u00e1 analisado em at\u00e9 <strong>7 dias<\/strong>. Se for constatado que n\u00e3o houve fraude, o valor ser\u00e1 desbloqueado para o recebedor. Caso seja confirmada a fraude, voc\u00ea receber\u00e1 a devolu\u00e7\u00e3o integral ou parcial em at\u00e9 <strong>96 horas<\/strong>, <b><u><span style=\"color: #ff0000;\">caso haja saldo dispon\u00edvel na conta do fraudador<\/span><\/u><\/b>.<\/p><\/li><li><p>Se a devolu\u00e7\u00e3o for parcial, o banco do fraudador dever\u00e1 realizar bloqueios ou devolu\u00e7\u00f5es parciais sempre que novos valores forem creditados na conta, at\u00e9 que o valor total seja restitu\u00eddo ou at\u00e9 <strong>90 dias<\/strong> contados a partir da transa\u00e7\u00e3o original.<\/p><\/li><\/ol><p>Al\u00e9m disso, o MED tamb\u00e9m \u00e9 aplicado em casos de <strong>falha operacional no ambiente Pix da sua institui\u00e7\u00e3o<\/strong>, como transa\u00e7\u00f5es duplicadas. Nesses casos, a institui\u00e7\u00e3o avalia a ocorr\u00eancia e, confirmada a falha, realiza a devolu\u00e7\u00e3o em at\u00e9 <strong>24 horas<\/strong>.<\/p><div class=\"x_x_gmail_default\"><a href=\"https:\/\/www.bcb.gov.br\/meubc\/faqs\/p\/o-que-e-e-como-funciona-o-mecanismo-especial-de-devolucao-med\">https:\/\/www.bcb.gov.br\/meubc\/faqs\/p\/o-que-e-e-como-funciona-o-mecanismo-especial-de-devolucao-med<\/a><\/div><\/div><div><div class=\"x_x_gmail_default\">&nbsp;<\/div><h3><strong><span class=\"x_x_gmail_default\">2 \u2013&nbsp;<\/span><span class=\"x_x_gmail_default\">Recebi<\/span>&nbsp;um Pix por engano ou para chave errada. E agora?<\/strong><\/h3><p>Se voc\u00ea recebeu um Pix por engano, o procedimento correto para devolver o valor \u00e9:<\/p><ul><li><p>Acesse a transa\u00e7\u00e3o desejada no aplicativo do seu banco;<\/p><\/li><li><p>Utilize a funcionalidade de devolu\u00e7\u00e3o para devolver o valor total ou parcial da quantia recebida.<\/p><\/li><\/ul><p><strong>Importante:<\/strong><br>N\u00e3o fa\u00e7a um novo Pix para a pessoa que enviou o valor. Dessa forma, voc\u00ea evita que ela solicite a devolu\u00e7\u00e3o ao banco e evita o risco de pagar duas vezes: uma pela devolu\u00e7\u00e3o via funcionalidade correta e outra pelo novo Pix realizado.<\/p><hr><p><span class=\"x_x_gmail_default\">3 \u2013&nbsp;<\/span><strong>Fiz um Pix por engano ou para chave errada. E agora?<\/strong><\/p><ul><li><p>Entrar em contato diretamente com o destinat\u00e1rio para solicitar a devolu\u00e7\u00e3o;<\/p><\/li><li><p>Caso n\u00e3o conhe\u00e7a a pessoa, procurar sua ag\u00eancia ou institui\u00e7\u00e3o financeira para auxiliar na tentativa de recupera\u00e7\u00e3o do valor<span class=\"x_x_gmail_default\">, com a disponibiliza\u00e7\u00e3o dos dados do recebedor.<\/span><\/p><\/li><\/ul><hr><p><strong>Observa\u00e7\u00e3o legal:<\/strong><br>N\u00e3o h\u00e1 normas espec\u00edficas do Banco Central ou do Conselho Monet\u00e1rio Nacional sobre devolu\u00e7\u00f5es em casos de erro ou engano do pagador. Entretanto, o<strong>Decreto-Lei n\u00ba 2.848\/1940 (C\u00f3digo Penal)<\/strong> prev\u00ea puni\u00e7\u00f5es para apropria\u00e7\u00e3o ind\u00e9bita.<\/p><hr><p>Em casos de devolu\u00e7\u00e3o por <strong>fraude, golpe ou falha t\u00e9cnica<\/strong>, voc\u00ea pode registrar uma reclama\u00e7\u00e3o junto \u00e0 sua institui\u00e7\u00e3o financeira <span class=\"x_x_gmail_default\">ou de pagamento&nbsp;<\/span>para que sejam tomadas as medidas cab\u00edveis.<\/p><hr><p>Fonte: <a class=\"x_x_gmail-\" href=\"https:\/\/www.bcb.gov.br\/meubc\/faqs\/p\/devolucao-de-dinheiro-com-pix\" rel=\"noopener\">Banco Central do Brasil \u2013 Devolu\u00e7\u00e3o de dinheiro com Pix<\/a><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-50014\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"15\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-50014\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Troca de senha  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-50014\" class=\"elementor-element elementor-element-d042d18 e-flex e-con-boxed e-con e-child\" data-id=\"d042d18\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efa52e7 elementor-widget elementor-widget-html\" data-id=\"efa52e7\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\t\t\t<p>Para continuar acessando o aplicativo, ser\u00e1 necess\u00e1rio reiniciar o app e realizar a troca de senha.<\/p><p><strong>Passo a passo:<\/strong><\/p><ol><li><p>Abra o aplicativo e selecione a op\u00e7\u00e3o <strong>\u201cEsqueceu a senha?\u201d<\/strong><\/p><\/li><li><p>Siga os 5 passos que o pr\u00f3prio app ir\u00e1 fornecer para redefinir sua senha.<\/p><\/li><\/ol><p><strong>Requisitos da nova senha:<\/strong><\/p><ul><li><p>Deve conter <strong>no m\u00ednimo uma letra min\u00fascula<\/strong>;<\/p><\/li><li><p>Deve ter <strong>6 caracteres<\/strong>, entre letras e n\u00fameros.<\/p><\/li><\/ul><p><strong>Exemplos v\u00e1lidos:<\/strong><\/p><ul><li><p>emy123<\/p><\/li><li><p>12345e<\/p><\/li><\/ul><p><strong>Formato inv\u00e1lido:<\/strong><\/p><ul><li><p>Senhas que n\u00e3o contenham letra min\u00fascula ou que ultrapassem o limite de 6 caracteres.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18118fd e-flex e-con-boxed e-con e-parent\" data-id=\"18118fd\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f27f93e elementor-widget elementor-widget-html\" data-id=\"f27f93e\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n    #phone_video{\n        z-index: 2;\n    }\n    #blue_transparent_bg{\n        position: relative;\n    }\n    #blue_transparent_bg::before{\n        content: '';\n        width:48%;\n        height: 100%;\n        background-image: url(\/wp-content\/uploads\/2026\/02\/Sem-Titulo-3.png);\n        background-repeat: no-repeat;\n        background-position: 100% 100%;\n        background-size: 50px;\n    }\n    #blue_transparent_bg::after{\n        content: '';\n        position: absolute;\n        bottom: 0;\n        right: 0;\n        width: 52%;\n        height: 55%;\n        background: #010494;\n        border-top-right-radius: 10px;\n        border-top-left-radius: 10px;\n        z-index: 1;\n    }\n    \n    @media(max-width: 767px){\n        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Tutoriais e V\u00eddeos Explicativos D\u00favidas sobre como abrir sua conta ou acessar os servi\u00e7os? Confira nossos tutoriais, em v\u00eddeo, desenvolvidos para guiar voc\u00ea passo a passo. Ver mais. FAQs sobre produtos e servi\u00e7os Aprenda mais sobre como cuidar bem do seu dinheiro. Em nosso blog, oferecemos dicas pr\u00e1ticas e artigos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-24","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/mentorebank-hml.mentore.co\/index.php\/wp-json\/wp\/v2\/pages\/24","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/mentorebank-hml.mentore.co\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/mentorebank-hml.mentore.co\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/mentorebank-hml.mentore.co\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/mentorebank-hml.mentore.co\/index.php\/wp-json\/wp\/v2\/comments?post=24"}],"version-history":[{"count":43,"href":"http:\/\/mentorebank-hml.mentore.co\/index.php\/wp-json\/wp\/v2\/pages\/24\/revisions"}],"predecessor-version":[{"id":3462,"href":"http:\/\/mentorebank-hml.mentore.co\/index.php\/wp-json\/wp\/v2\/pages\/24\/revisions\/3462"}],"wp:attachment":[{"href":"http:\/\/mentorebank-hml.mentore.co\/index.php\/wp-json\/wp\/v2\/media?parent=24"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}